A versatile, innovative, organisational development coach, trainer, and consultant with deep experience in change management, agile delivery, goal-science via Objectives and Key Results (OKRs) and hyper-inclusive facilitation with Liberating Structures. Posessing a natural servant leader approach, I bring strong technical and data skills, a passion for creative problem-solving, and 20+ years of experience spanning pharma, finance, media, government, and more.
From individual contributors to C-Level executives, I love helping individuals, teams, and entire organisations to challenge the status quo, creating a culture of psychological safety and continuous improvement. I enable lasting positive change while rapidly delivering to the broader organisational context and strategy.
I do this in a way that is sustainable, effective, and even fun.
PNK Industries Limited is my boutique consulting firm providing organisational development, agile and OKR training and coaching for a broad spectrum of clients including the UK Government, Société Générale, Novartis, Genomics England, Wikimedia Foundation, BNP Paribas, Homes England, The BBC, Médecins Sans Frontières (MSF), The Automobile Association, Exscientia, multiple asset management companies and dozens of start-ups and scale-ups. Work includes the following:
Added organisational agility, technical excellence, product focus, and goal transparency enabling the world's best scientists and engineers to design world-enhancing drugs faster than ever before.
Helping to build more robust pipelines for genomic medicine and genomic research for NHS England and the world at large.
Lead Agile and principle OKR coach across two tribes as part of an ambitious Agile at Scale transformation programme with one of the world's biggest and oldest investment banks.
Agile coaching and delivery management for the 15+ year old legacy Proteus platform which handled commissioning and scheduling of every second of audio played on BBC Radio and managing meta-data for hundreds of millions of briefs, proposals, commissions, programmes, episodes and transmissions covering 90+ years.
Technologies: Confluence, Scrum, Kanban, BDD (Serenity, Capybara, Cucumber), Jira, Java (Spring, Struts, Hibernate), Jenkins, Docker, AWS, HAProxy
Coached 400+ people in 20+ teams including senior leadership across TV & Radio (e.g. iPlayer) in adopting Objectives and Key Results.
Technologies: Confluence, OKRs, Google Docs/Sheets, Jira, Ruby on Rails, Cucumber, Docker, Vagrant, AWS, Cloud Formation, Postgres
Within the Common Technology Services programme which is rolling out common technology solutions such as shared wifi, shared print, and mobile computing with stronger commercial arrangements across government.
Technologies: Google Sheets w/ scripting, Ruby on Rails, Google Forms, Lean/Agile cost/benefit modelling.
Close engagement with finance, people, and delivery teams combined with strong technical ability added significant operational agility and data-driven, real-time decision-making around a £500m change portfolio.
Delivered the Digital Marketplace, a revolutionary programme (comprising a submission/search/commissioning platform,legal & commercial frameworks, and customer support) transforming how the government buys digital.
Technologies: Pivotal Tracker, Java (Grails), Python (Flask), Jenkins, SQL Alchemy, git, Postgres, AWS Elastic Beanstalk, continuous integration (CI) with Jenkins, infrastructure automation with Ansible, AWS Relational Data Store (RDS). All code open sourced via github.
Successfully delivered two critical, at-risk programmes by transitioning from a dysfunctional waterfal to a high-functioning, lean/agile practice using scrum, lean, kanban, retrospectives, rapid prototyping, user testing, etc.
Technologies: Forgerock SSO, Jira, Adobe CQ (Java), Solr, AngularJS, Apache, Jenkins, Cucumber (Ruby, Capybara, Poltergeist, PhantomJS), MySQL, CouchDB, MongoDB, Python/Flask, SOA/RESTful APIs
Managed front-end/UX delivery and coached technical and leadership teams at a Fortune 100 credit-card company to deliver a customer loyalty programme involving 14 partner organisations targeting 50m households at launch.
Technologies: Jira, Java EE, SDLC, SOA, Scrum, Agile, User Experience (UX), iOS, Android, Responsive Web
Applied agile/lean principles and engineering capability enabling a big data start-up to conceive and deliver a first-gen social media data mining and trend analysis platform for the automobile industry. Included market strategy, product ownership, engineering, and business development. AWS (EC2), MongoDB, Ruby on Rails, Jetty, D3.js, and R
Managed delivery of a real-time social media management and analytics platform to web and mobile channels. Servant leader to engineers, designers, and business owners in UK & South America. Provided individualised coaching to embed lasting agile transformation. JIRA, SOA, RESTful APIs, PHP, MySQL, Apache, Tomcat, Java EE, GNIP, Watir, jQuery, Automated Testing, iOS, Android, Windows Phone.
Managed delivery of a ground-breaking wireless web-enabled insulin pump with touch-screen UI (requiring CE Mark and EN-60601-1 compliant embedded software). Reported directly to Chief Executive Officer and liaised with in-house and vendor teams in London, Winchester, Poland, and Wales. Applied agile methods to create a robust engineering, UX, and defect management processes prior to arrival of VP of engineering. Routinely met with investors and board members. OmniGraffle, SpiraTeam, OmniPlan, C++, ANT-RF, GSM, ActionScript, WinCE, HaXe.
My first job after university: turning Photoshop mock-ups into HTML for Kimbal Musk's start-up. The company was short-lived but enabled me to move to NYC.
Additional coursework in computer science
Dual-national (US & UK). Musician, composer, abstract artist, and conversational French-speaker. Self-appointed world diplomat. Able to leap tall buildings in a single bound.
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